Smarthem - Connected delivery boxes for increased sustainability and availability

Purpose and goal:

Our project idea is to test and demonstrate how new technology and new services with connected delivery boxes at home streamline both deliveries to and return flows from the same. The purpose is concise, to contribute to a more sustainable delivery and return system that enables more circular product flows that in the long term contribute to a transition to more sustainable consumption patterns.

Expected results and effects:

The project has three focus areas where we intend to understand how connected delivery boxes affect the availability of the delivery system by explaining what effects the demonstrated system generates and how these insights can contribute to improving tomorrow´s more automated and autonomous delivery and return system. Results that enable a faster transition to more sustainable consumption through the creation of new environmentally smart delivery services that can accelerate circular business models such as reuse, recycling and sharing economies..

Approach and implementation:

The project team consists of representatives from academia and industry. We conduct a number of workshops to jointly identify challenges and new opportunities for efficiencies and service innovations throughout the project. The goal is to place about 150 boxes out in Stockholm as private delivery boxes for home deliveries.

During the project, DHL and CityMail deliver e-commerce deliveries to the boxes and the recipients are notified digitally without signing. Throughout the project, detailed studies of effects on e.g. transport efficiency and customer satisfaction will be done.