Qfix - local repair of complaints

Purpose and goal:

Qfix´s overall goal is to bring together all local tailors, dry cleaners, cobblers, and similar service providers in one digital platform with the aim of digitizing an entire industry and making it extremely easy for customers to digitally purchase local repair services.

With an established network of service providers, the specific goal of the project is to develop a digital solution where e-retailers in textiles and shoes can, via a digital return service, redirect complaints to Qfix´s network of local service providers where the products can be repaired instead of being returned.

Expected results and effects:

By redirecting and repairing complaints, the ambition is to reduce the number of discarded products by 50%, which mean a large environmental saving. At the same time, it will free up administrative resources and generate financial savings in lower logistics costs for the e-tailers.

A well-functioning service should also increase both supply and demand for repair services. Increased demand leads to increased reuse of clothing and lower environmental impact, while increased supply leads to more job opportunities, which in turn leads to lower unemployment and increased equality. Approach and implementation:

The first step is to, through interviews, understand the customer needs on a deeper level for all parties, i.e. e-tailers, service providers and consumers.

Based on the in-depth analysis, the requirements for the technical platform is further developed so that it meets the parties’ needs in terms of processes, functions and user-friendliness.

Thereafter, the plan is to develop a working prototype by March 2024 and until November 2024 carry out a local pre-launch in Stockholm and Malmö where we can test and validate our platform based on function and user-friendliness.