High-level specialised application support service in High-Performance Computing (HPC)

EuroHPC JU is deploying a European-wide HPC infrastructure of supercomputers. The hosting centre provide support services to users that are selected by EuroHPC to access the systems.

These services are currently limited primarily to Level 1 support which mostly entails a help desk support for day-by-day operational issues and problems.

This proposal aims at ameliorating this offering by establishing and operating a distributed European-wide HPC application support service to encourage the best possible uptake of the systems.

Application Support Teams (ASTs), established in current and future EuroHPC Hosting Entities, in collaboration with support actions funded by the EuroHPC JU, will provide services aiming primarily at Level 2 and 3 application support encompassing application porting, optimisation and execution of key applications to a selected number of projects which have been allocated time by peer-review process managed by the EuroHPC JU.

These services include the organisation of specialized training events and workshops in the context of high-profile international HPC events.

Finally, this proposal includes the development of a single point of contact (in the form of a European HPC Application Support portal) that will allow European HPC users from public and private sector including SMEs, to retrieve information on the systems offered by the Joint Undertaking, their architectures, their access mechanisms, and the support services available.